Frequently Asked Questions

Yes, as we are a private home care service you will need to pay for the services you wish to receive.

Service prices vary depending on what you want/require.

Yes, we’ll ask you to sign a service agreement outlining the terms and conditions of your care. The document is simple and easy to understand. We can send it via email or post - just sign and return it, and we can begin providing support right away.

Yes. We work with you to create a personalised care plan that reflects your assessed needs, goals, and preferences. You can select the services that best support your lifestyle.

Absolutely. We encourage family involvement and welcome your loved ones to participate in the planning process to ensure your care aligns with your wishes.

Care plan reviews are tailored to each individual. The frequency will depend on the complexity of your care needs and the level of support you’ve agreed on with your care advisor.

All of our care workers are experienced, appropriately qualified, and undergo regular training. Our clinical services are delivered by registered or enrolled nurses.

We do our best to provide continuity of care by assigning regular support workers. If a change is necessary, we’ll communicate with you to ensure a smooth transition.

Absolutely. Your comfort and confidence in your care team is a top priority. If at any time you wish to change your support worker, just let us know - we’re more than happy to accommodate your preferences and find a better match.

We provide an after-hours emergency contact service, including weekends. This ensures you have access to assistance whenever you need it, even outside standard office hours.

We can pause or adjust your services as needed. Just let us know in advance, and we’ll work with you to make the necessary arrangements.

Your personal information is treated with the utmost confidentiality. We comply with all relevant privacy legislation and ensure your data is stored securely.