About Us

Who We Are

FYI Aged Care Services is a trusted in-home aged care provider based in Victoria, proudly supporting older Australians to live safely, comfortably, and independently in their own homes. Backed by extensive experience in the aged care, community services, and training sectors, we are committed to delivering personalised care that empowers our clients to maintain their independence, dignity, and quality of life.

At the heart of everything we do is a commitment to compassionate, person-centred care. We understand that every individual has unique needs, preferences, and goals, which is why we tailor our services to provide the right level of support while encouraging choice, independence, and meaningful community participation.

Our services include personal care, assistance with daily living, domestic support, social companionship, transport, and community engagement, all delivered by a caring, professional team you can trust. With a strong focus on quality, professionalism, and compliance with aged care standards, FYI Aged Care Services is dedicated to providing reliable, respectful support that makes a genuine difference in the lives of our clients and their families.

We are proud to bring knowledge, compassion, and integrity to everything we do, and we look forward to walking alongside you and your loved ones every step of the way, helping you continue living life on your own terms.

Our Values

  • Integrity

    We are honest, transparent and accountable. Those we support and our staff can trust that we always act with fairness and respect.

  • Innovation

    We embrace new ideas and better ways of doing things to continuously improve care outcomes and the experience we provide.

  • Customer Centricity

    We listen, adapt and put the needs of each individual we support at the centre of every decision, ensuring that their service is personalised.

  • Collaboration

    We believe great care happens when we work together with the individuals we assist, their families, our staff and the community to find the best solutions.

  • Accountability

    We take ownership of our actions and follow through on our commitments. Reliability is a promise we keep.

  • Sustainability

    We care about our impact - on people, communities and the environment and work with a long-term ethical focus.

  • Respect

    We treat everyone with kindness, empathy and cultural sensitivity, valuing the unique background and voice of every individual.

  • Excellence

    We aim high. Through training, dedication and ongoing improvement, we deliver care and service that goes above and beyond.

Meet the Team

  • Logo of Aged Care Services with a house and two figures inside being held by hands.

    Ned

    CEO & FINANCE MANAGER

    Ned ensures we run smoothly and sustainably, always focused on delivering high-quality care and meeting all requirements.

  • Logo for Aged Care Services with a house roof, two hands holding an elderly person, and the text 'FYI' and 'Aged Care Services'

    Andrea

    CORPORATE SERVICES & RISK MANAGER

    Andrea looks after compliance, safety, and risk management so that you receive care in a safe and well organised environment.

  • Logo for Aged Care Services featuring a house roof and two abstract figures inside, supported by two hands, with the text 'FYI' at the top and 'Aged Care Services' at the bottom.

    Amanda

    HR MANAGER

    Amanda makes sure we have the right people looking after you ensuring they are compassionate, trained, and well-supported care workers.

  • Victoria

    MARKETING COORDINATOR

    Victoria creates all our marketing materials and manages our social media, helping to provide you with all the information you need.

Our Support Staff

At FYI Aged Care Services, we are committed to delivering high-quality in-home aged care that supports older Australians to live safely, independently, and comfortably in their own homes. Our compassionate team is dedicated to providing personalised care with professionalism, respect, and genuine kindness.

We carefully select experienced and qualified staff who share our values and commitment to person-centred care. By building genuine, trusting relationships, we create a welcoming and supportive environment where every client feels valued, respected, and empowered to make choices about their care.

To ensure we continue providing the highest standard of support, our team participates in ongoing training and professional development. This commitment to continuous learning keeps our knowledge and skills aligned with current aged care best practices, giving you and your family confidence that you are receiving exceptional care.

At FYI Aged Care Services, we take the time to understand your individual needs, preferences, and goals. Working closely with you and your loved ones, we tailor our services to promote your independence, enhance your wellbeing, and help you continue enjoying life in the comfort and familiarity of your own home.

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