Aged Care & Disability Support
Our Services - Personalised For You
At FYI Ageing & Disability Support, we create personalised care plans that are truly client-centred and tailored to your individual needs. We take the time to understand your goals and aspirations, recording and reviewing them regularly, and working alongside you with practical strategies to help you achieve them.
Our Individual Plans are designed to:
Focus on you - your preferences, values, and needs
Be flexible and adaptable as your goals and circumstances evolve
Recognise and build upon your unique strengths and abilities
Promote and support your independence every step of the way
Ageing & Disability Support Specific Services
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Personal Care
Our personal care services provide respectful, one-on-one support with daily self-care activities, promoting comfort, dignity, and independence. We offer individual attention, supervision, and hands-on assistance with:
Bathing and showering, including the provision of shower chairs if required
Personal hygiene and grooming
Dressing and undressing, including the use of dressing aids
Toileting assistance
Mobility support
Safe transfers, including getting in and out of bed
Each care plan is tailored to the individual, ensuring that support is delivered with empathy, consistency, and professionalism.
Cognitive Support
Our Cognitive Support services provide specialised, compassionate care for individuals living with cognitive impairment. We understand the unique challenges that come with cognitive conditions like dementia and are committed to enhancing quality of life, preserving dignity, and offering peace of mind to both care recipients and their families.
Services include:
Personalised support plans that reflect the individual's needs, preferences, and abilities
Access to therapeutic programs and activities designed to support memory, manage behavioural changes, and encourage engagement
Individual therapy and emotional support to help manage the effects of cognitive decline
Assistance with daily routines to maintain familiarity, structure, and a sense of independence
Support with communication, orientation, and cognitive stimulation exercises
Safe supervision at home or during outings to prevent wandering and reduce confusion
Assistance with personal care tasks delivered with empathy, patience, and respect
Help accessing dementia-specific health services, community programs, and respite care options
Education and support for carers and family members to better understand dementia and develop effective coping strategies
Our team is trained in dementia care best practices, ensuring that each person receives consistent, reassuring, and respectful support - enabling them to live safely, meaningfully, and with as much independence as possible.
Respite Care
Our Respite Care service offers short-term, flexible support to give primary carers a much-needed break while ensuring their loved one continues to receive high-quality care in a safe and supportive environment. We provide respite during the day, overnight, or for 24-hour periods, depending on your needs.
Whether you’re a family member needing time to rest, attend to personal matters, or take a holiday, respite care can offer peace of mind knowing your loved one is in capable hands. It’s also a valuable option for individuals who:
Are transitioning from hospital to home and require temporary assistance
Need additional support during periods of illness or carer unavailability
Benefit from a change of routine or interaction with a new support worker
Are living with dementia or chronic conditions requiring attentive, consistent care
Our compassionate team tailors respite care to suit individual routines, preferences, and health needs - ensuring continuity of care and comfort while giving carers the opportunity to recharge.
Overnight & 24-Hour Care
For those who need extra support and reassurance, our team can provide care throughout the night or around the clock. Whether it’s assistance with personal care, medication, mobility, or simply the comfort of knowing someone is there, we’re here to ensure your safety, comfort, and peace of mind at all hours.
Overnight Care
Our Overnight Care service provides peace of mind and dedicated support during the night, tailored to your individual needs. Whether continuous assistance or simply the comfort of knowing someone is nearby, we offer two types of overnight care:
Active overnight care is ideal for individuals who may wake frequently, require regular monitoring, or need support throughout the night. In these cases, a support worker remains awake and attentive, ready to respond whenever needed.
Inactive overnight care offers reassurance and a sense of safety, with a support worker present in the home. They rest during the night but are available to assist once or twice if required.
This service is especially valuable for those who experience night-time anxiety, disrupted sleep, or have health conditions that require monitoring. Our aim is to create a safe, supportive environment that promotes rest and wellbeing for both the client and their family.
24-Hour Care
Our 24-Hour Care service provides continuous, round-the-clock support for individuals who require ongoing assistance, supervision, or simply the reassurance of knowing someone is always nearby. Whether for a few days, a week, or an extended period, this service is tailored to meet each client’s specific needs and preferences.
This level of care is ideal for those who:
Are living with a chronic health condition that requires consistent monitoring
Are recovering from surgery or a recent hospital stay and need short-term, intensive support
Experience cognitive decline or dementia and benefit from structured routines and supervision
Are managing a mental health condition and feel more secure with a constant care presence
Would like the peace of mind that help is immediately available at any time of day or night
We provide flexible care arrangements with compassionate, trained support workers who assist with personal care, mobility, medication, companionship, and more - ensuring comfort, safety, and dignity at all hours.
Whether it’s for recovery, stability, or reassurance, our 24-Hour Care is here to support you and your loved ones, whenever and for however long you need it.
Event Support Carer
An Event Support Carer is there to ensure that people who may need extra assistance (such as older adults or individuals living with a disability) can fully enjoy special occasions like weddings, parties, or community events. They provide discreet, compassionate support so that both the individual and their loved ones can relax and take part in the celebration.
What an Event Support Carer can do:
Offer personal care assistance (such as mobility support or help with meals)
Provide companionship and reassurance throughout the event
Support with communication or navigating busy environments
Monitor health and wellbeing during the event
Give family members peace of mind by ensuring their loved one feels included, comfortable, and safe
With an Event Support Carer by your side, you and your loved ones can focus on making memories, knowing that care, comfort, and safety are being looked after with professionalism and compassion.
Care Management
Our Care Management services ensure that each individual receives coordinated, high-quality support tailored to their evolving needs. This includes:
Reviewing the Home Care Agreement and care plan to ensure they remain relevant and effective
Coordinating and scheduling care and services in alignment with other supports
Liaising with the care recipient and their representatives to maintain open communication
Ensuring all care is culturally appropriate and respectful of individual values and preferences
Identifying and addressing any risks to the care recipient’s safety and wellbeing
Our goal is to provide seamless, person-centred care that supports independence, dignity, and peace of mind.
Clinical Care
Our Clinical Care services provide access to a range of specialised health professionals to support overall wellbeing and address specific medical or therapeutic needs. This includes:
Nursing, allied health, and therapy services such as speech therapy, podiatry, occupational therapy, and physiotherapy
Sourcing additional clinical support including hearing and vision services
Access to other health and related services including referral to healthcare practitioners or other related service providers
These services are delivered with a person-centred approach, ensuring each individual receives care that is tailored, coordinated, and aligned with their health goals.
Skin & Continence Management
We provide sensitive and proactive support to maintain skin integrity and promote continence, ensuring comfort, dignity, and wellbeing.
Skin Integrity Care
Our services include the provision and application of appropriate bandages, dressings, and skin emollients to help prevent and manage skin issues.
Continence Management
We offer comprehensive continence support, including:
Assessment and provision of continence aids such as disposable pads, absorbent products, commode chairs, bedpans, urinals, catheters, drainage appliances, and enemas
Assistance with the correct use of continence aids and appliances
Support in managing continence needs with discretion and compassion
Our team works closely with each individual to ensure care is tailored, respectful, and focused on maintaining quality of life.
Mobility Aids
We provide tailored support to enhance mobility, safety, and independence through the use of appropriate aids and equipment. Our services include:
Supplying mobility devices such as crutches, quadruped walkers, walking frames, walking sticks, and wheelchairs
Providing mechanical support equipment including lifting devices, bed rails, slide sheets, sheepskins, tri-pillows, and pressure-relieving mattresses
Assisting individuals in the safe and effective use of all mobility and dexterity aids
Our goal is to ensure each person can move comfortably and confidently within their home and community environment.
Care That’s Focused On You
We provide regular, ongoing assessment and planning to ensure each of our care recipients receives the care and services they need.
Additionally, we make sure that their services are coordinated with other supports while keeping our care recipients and their representatives actively involved in all care decisions.
