Our Guide to Home Support
What is Home Support?
Home support is all about providing that extra helping hand so life feels easier, safer, and more manageable at home. It can include things like help with daily tasks or around the home, transport to appointments, assistance with shopping, support with maintaining routines, or simply having someone there for companionship and reassurance.
Every person’s needs are different, so home support is flexible and tailored - whether you need short-term assistance, ongoing care, or just a little help to keep life running smoothly.
Making Life Easier, for Everyone
Home support is for anyone who could use a little help to make daily life easier. This may include older Australians wanting to stay independent, people living with a disability, busy families juggling responsibilities, or individuals recovering from illness or injury. No matter your situation, home support is designed to meet your unique needs and give you the confidence to live safely and comfortably in your own home.
Who We Support
Select an option to find out more
Supporting Seniors
As we grow older, maintaining independence at home can become more challenging. If everyday tasks are starting to feel more difficult, it might be time to consider some support at home.
Reaching out for help doesn’t mean giving up your independence - on the contrary, it’s a proactive step toward preserving it. With the right support, you can continue living safely and comfortably in your own home, enjoying a higher quality of life for longer.
In-home support can look different for everyone. For some, it may involve assistance with supermarket shopping, meal preparation, or household chores. For others, it may include personal care such as bathing, dressing, or mobility support. It can also involve home modifications that enhance safety and accessibility.
Whatever your needs, getting a little help at home can empower you to live life on your own terms - safely, confidently, and independently.
Supporting People with Disability
Living independently with a disability can come with unique challenges, and sometimes a little extra support can make all the difference. Reaching out for help doesn’t mean giving up your independence - on the contrary, it’s a positive step toward maintaining control over your daily life.
Support can be tailored to your individual needs. For some, it might include assistance with household tasks, meal preparation, or getting out and about. For others, it could involve personal care, mobility support, or guidance with everyday activities. It may also involve modifications to your home to make it safer and more accessible.
Whatever your circumstances, having the right support empowers you to live life on your terms - safely, confidently, and with as much independence as possible.
Supporting Busy Families
Life can get hectic, and sometimes balancing work, school, and daily responsibilities can feel overwhelming. Reaching out for a little extra support doesn’t mean you’re not managing - it’s a smart way to make life smoother and give your family the care it needs.
Support can be tailored to your family’s unique needs. This might include help with childcare, meal preparation, household tasks, errands, or coordinating schedules. For families with children, it can also include assistance during special events or busy days, ensuring everyone is safe, happy, and supported.
Whatever your needs, having the right support allows your family to thrive, giving you peace of mind and more time to focus on what matters most.
Supporting Individuals
Sometimes life just needs a helping hand, whether it’s keeping on top of daily tasks, staying active, or managing personal routines. Asking for a little support doesn’t mean you’re not independent, it’s a way to make life easier and more enjoyable.
Support can be tailored to your unique needs. This might include assistance with household chores, meal prep, transportation, personal care, or simply having someone there to provide companionship and help you stay connected to your community.
With the right support, you can continue living safely, confidently, and on your own terms, while enjoying the freedom to focus on the things that matter most to you.
Supporting Anyone Who Wants a Helping Hand
Life can get busy, overwhelming, or just a little tricky sometimes - and everyone can benefit from a helping hand. Asking for support doesn’t mean you’re losing independence; it’s a way to make life easier, safer, and more enjoyable.
Our support can be tailored to your needs. This might include assistance with daily chores, meal preparation, transportation, personal care, or simply having someone to provide companionship and help you stay connected.
With the right support, you can continue to live confidently and comfortably, while focusing on the things that matter most to you.
Your Step-By-Step Guide
FAQs
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Our services are available to anyone needing extra support to maintain a safe, independent, and fulfilling life at home. We assist older adults, individuals living with a disability or medical condition, and those simply seeking a helping hand.
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We currently provide in-home care to clients across the northern suburbs of Melbourne. If you're unsure whether we cover your area, feel free to contact us.
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Getting started is easy. You can call us on 1300 884 133 or complete the contact form at the bottom of this page. One of our team members will be in touch to discuss your needs and guide you through the next steps.
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Yes, as we are a private home care service you will need to pay for the services you wish to receive.
Service prices vary depending on what you want/require.
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No referral is needed for privately funded services.
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Yes, we’ll ask you to sign a service agreement outlining the terms and conditions of your care. The document is simple and easy to understand. We can send it via email or post - just sign and return it, and we can begin providing support right away.
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Yes. We work with you to create a personalised care plan that reflects your assessed needs, goals, and preferences. You can select the services that best support your lifestyle.
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Absolutely. We encourage family involvement and welcome your loved ones to participate in the planning process to ensure your care aligns with your wishes.
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Care plan reviews are tailored to each individual. The frequency will depend on the complexity of your care needs and the level of support you’ve agreed on with your care advisor.
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All of our care workers are experienced, appropriately qualified, and undergo regular training. Our clinical services are delivered by registered or enrolled nurses.
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We do our best to provide continuity of care by assigning regular support workers. If a change is necessary, we’ll communicate with you to ensure a smooth transition.
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Absolutely. Your comfort and confidence in your care team is a top priority. If at any time you wish to change your support worker, just let us know - we’re more than happy to accommodate your preferences and find a better match.
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We provide an after-hours emergency contact service, including weekends. This ensures you have access to assistance whenever you need it, even outside standard office hours.
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We can pause or adjust your services as needed. Just let us know in advance, and we’ll work with you to make the necessary arrangements.
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Your personal information is treated with the utmost confidentiality. We comply with all relevant privacy legislation and ensure your data is stored securely.
